Credit Card Product Manager | Toyota Financial Services | Torrance, CA
Welcome to excitement and opportunity. Welcome to Toyota Financial
Services (TFS). If you're a motivated individual, then TFS is the
destination you've been looking for.
Since 1983, TFS has grown from a small company of eight associates to
more than 3000, with over $70 billion in managed assets, serving 3
million customers under the Toyota Financial Services and Lexus
Financial Services market brands. At TFS, tomorrow means rising to the
challenges of a changing marketplace by promoting a high-performance
culture that will allow us to develop better solutions, programs, and
services for both existing and new customers. Our commitment to
delivering extraordinary customer care creates the trust and loyalty
that drives our business.
To make your mark as the Toyota Credit Card Product Manager you will:
- Take ownership of the credit card product and P&L. This includes
responsibility for developing and maintaining the business plan and
ownership for executing against that business plan.
- Leverage competitive intelligence, industry knowledge, and credit card
P&L / metrics to determine appropriate strategies to deliver on yearly
and long-term objectives
- Develop product value proposition and positioning that drives loyalty
to TFS/TMS and supports TMS vehicle sales.
- Partner outside the bank to develop, execute, and report on portfolio
management strategies, including activation strategies, auto purchase
strategies, and balance building strategies.
- Develop and gain approval on annual and 5-year product and marketing
plans. Accountability for hitting growth and expense targets. Manage
product budgets and expenses to targets.
- Proactively manage marketing campaigns to maximize the value of the
portfolio.
- Champion and build consensus with TFS, TMS and TFSB Management teams on
new programs and ideas relating to the credit card product.
- Gain buy-in for strategies from functional managers and present to
team, Sr. Management, and the organization at large as necessary to gain
support for initiatives.
- Lead execution efforts of major product initiatives
- Manage the day to day functioning of the credit card team.
- Lead product research efforts. Responsible for gathering appropriate
feedback on the following: product features, process improvements,
customer satisfaction.
JOB REQUIREMENTS:
- Determine the appropriate method of collecting feedback, structuring
the surveys, presenting the information to the organization, and
developing action-oriented recommendations. Turn the recommendations
into results.
- Develop business cases and interface with EPM and other cross
functional teams to ensure organizational support of key initiatives.
- Responsible for designing and developing presentations for a variety of
purposes (including associate communications, customer communications,
and executive communications).
- Responsible for overseeing the data needs of the product and leveraging
the data to solve product related problems, determine product
positioning, marketing, etc.
- Proactive use of data to drive the loyalty objective and to meet the
needs of TMS, TFS and TFSB with respect to deriving a greater
understanding of the credit card customer.
The candidate who fills this position will work a 9/80 alternative
schedule which means working 80 hours over nine calendar days, with the
tenth day off. The day off will be alternating Fridays.
Qualifications
TFS is looking for individuals with strong business sense and practical
expertise. Successful candidates must have:
- BA Business or Marketing Function (or Finance w/ relevant work
experience).
- MBA preferred.
- 7-10 years Credit Card Product/Program management experience.
- Channel management w/ cobranded credit card issuer experience desired.
- Vendor management experience required.
- Microsoft office software (Project, Word, Excel, Powerpoint).
Toyota Financial Services rewards both individual and organizational
results with well-balanced compensation, benefits and perquisite
programs. Our associates, our enthusiasm, and our dedication are the
foundation of our success. If you are ready for a new destination, we
would like to hear from you. EOE. M/F/D/V.
To learn more about us, please visit: http://www.toyotafinancial.com/careers
To apply for this position, please copy and paste the following link
into your browser address bar:
http://toyotafinancialservices.contacthr.com/11056279
or submit your resume and salary requirements through our homepage at
https://toyota.taleo.net/servlets/CareerSection?art_ip_action=FlowDispatcher&flowTypeNo=13&pageSeq=2&reqNo=96340&art_servlet_language=en&csNo=2
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